Refund Policy
LAST UPDATED 1 OCTOBER 2026This Refund Policy explains when you can get your money back for a Kayt paid plan sold by CUBESOFT LTD., doing business as Kayt (‘we’, ‘us’, or ‘our’). It forms part of our Terms of Service.
Paid plans are sold through our merchant of record, Sold through Link, LLC, trading as Onelink (a Stripe company; ‘our merchant of record’). Our merchant of record is the seller you buy from, processes your payment, and processes any refund. The charge on your statement comes from our merchant of record. Where the law where you live gives you stronger rights than this page, those rights apply.
In short: the free plan is the trial, so try Kayt before you pay. If you do pay and change your mind within 14 days of your first payment, we refund it in full. Renewals are not refunded unless the law requires it or you ask us within 14 days and have not used your paid plan since the renewal. Cancelling stops future charges but does not refund the current term.
01Try before you pay
We do not offer free trials of paid plans because the free plan is the trial. Kayt’s recording features work in full without an account or a payment, so you can check that Kayt captures your games and works on your computer before you buy. Paid plans add extra online features.
If Kayt does not work on your system, the refund below still applies; we would also like to hear about it at hello@kayt.tv so we can fix it.
02Your first payment
If you ask within 14 days of the first payment for a new subscription, we refund that payment in full, whatever the reason. This applies to every paid plan and billing period.
When we refund your first payment we also cancel the subscription, and your account returns to the free plan straight away. The free plan’s limits then apply to your library; see ‘Subscriptions’ in the Terms of Service.
If you live in the United Kingdom, the European Economic Area or Switzerland, you have a statutory 14-day right to withdraw from your first subscription payment. Our refund above matches that right; nothing on this page reduces it.
03Renewals
Subscriptions renew automatically at the end of each billing period until you cancel. Our merchant of record emails a receipt for every renewal, and your renewal date is shown in your account in the app and on kayt.tv.
Renewal payments are not refundable, except:
- where the law where you live requires a refund; or
- if you ask within 14 days of the renewal and have not used any paid feature since it was charged. Forgotten renewals happen; tell us and we will refund the payment and cancel the subscription.
Outside those cases we may still refund a renewal at our discretion, but we cannot promise to.
04Cancelling
You can cancel at any time in the app, on kayt.tv, or through the link in your receipt. Cancellation takes effect at the end of the billing period you have already paid for, and your plan’s features stay available until then. You can undo a cancellation before that date.
Cancelling stops future charges; it does not refund the current period or the unused part of it. If you want your money back, ask for a refund under the sections above rather than cancelling.
05Changing plans
If you upgrade your plan or move to a longer billing period, the difference for the rest of the current period is charged straight away. If you move to a cheaper plan or a shorter billing period, the change takes effect at your next renewal, so nothing is charged or refunded now. A plan change does not start a new 14-day period.
06How to ask for a refund
Email hello@kayt.tv from the address on your receipt, or tell us which email your Kayt account uses. Say which payment you mean; the receipt from our merchant of record carries the date, amount and plan. We reply within two working days and, if the refund is due, arrange it through our merchant of record.
You can also contact our merchant of record using the support link in your receipt.
07How refunds are paid
Refunds go back to the payment method you paid with; they cannot be sent to a different card or account. An approved refund is issued within 14 days; how long it takes to appear on your statement depends on your bank.
Refunds are made in the currency you paid in. Any difference caused by exchange rates or fees charged by your bank or card provider is outside our control.
Some payment methods limit how long after a charge a payment can be refunded. The windows on this page always fall within those limits, but a discretionary refund of an older payment may not be possible.
08Fair use of this policy
Refunds will not be issued where there is evidence of fraud, refund abuse or other manipulative behaviour, such as repeatedly subscribing and requesting refunds. If you dispute a charge with your bank instead of asking us or our merchant of record, we may cancel your subscription or suspend paid features while the dispute is investigated.
09Changes to this policy
We may update this Refund Policy from time to time. The date at the top shows when it last changed. Changes apply to payments made after they take effect; a payment is covered by the policy in force when it was made.
10Contact us
Questions about a payment or this policy: hello@kayt.tv. You can also write to us at CUBESOFT LTD., Suite A, 82 James Carter Road, Mildenhall IP28 7DE, England.
For questions about a charge itself, such as what appears on your statement or a receipt you have not received, our merchant of record’s support, linked from your receipt, can help.