Privacy Policy
LAST UPDATED 21 OCTOBER 2026This Privacy Notice for CUBESOFT LTD., doing business as Kayt (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
- Visit our website at kayt.tv, or any website of ours that links to this Privacy Notice.
- Use Kayt, our screen and gameplay recording software and the kayt.tv website. Recording works offline, and nothing you record leaves your device unless you choose to upload, share or broadcast it, and then only what you choose is sent. With an optional account you can use online features such as uploading and sharing clips, a public profile, live broadcasts and paid plans. Anyone can watch content shared with them on kayt.tv without an account.
- Engage with us in other related ways, including any support requests.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@kayt.tv.
Summary of key points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. See ‘What information do we collect?’.
Do we process any sensitive personal information? No. We do not process sensitive personal information.
Do we collect any information from third parties? Only from the sign-in provider you choose and, if you buy a paid plan, from our merchant of record. We do not buy data or collect it from public databases or marketing partners. See ‘Information collected from other sources’.
How do we process your information? We process your information to provide and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. See ‘How do we process your information?’.
In what situations and with which types of parties do we share personal information? With the service providers that run our infrastructure, payments and sign-in, and with other users when you publish something. We never sell your personal information. See ‘When and with whom do we share your personal information?’.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. See ‘How do we keep your information safe?’.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. See ‘What are your privacy rights?’.
How do you exercise your rights? The easiest way is to email us at privacy@kayt.tv. We will consider and act upon any request in accordance with applicable data protection laws.
01What information do we collect?
Personal information you disclose to us
In short: we collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- email addresses
- usernames, including the handle you choose for your public profile
- contact or authentication data, such as the tokens your sign-in provider issues to us
- profile pictures
- profile details such as bio, favourite games, and links
- video clips, comments and other content you upload or post, together with information about them, such as a clip’s title and the game it was recorded in
Payment data. Our merchant of record collects and stores your payment details directly; we never receive your full card number. It tells us only what we need to provide your plan and apply the right price, such as the plan you bought, its status, and the countries of your payment card and billing address. You may find Stripe’s privacy notice here: stripe.com/privacy.
Social media login data. You register and sign in with an existing account from your sign-in provider. If you choose to register in this way, we will collect certain profile information about you from the provider, as described in the section ‘How do we handle your social logins?’ below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services.
The information we collect includes:
- Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This includes your IP address, browser details and the date and time of requests, and may include pseudonymous identifiers derived from them (for example, to count each viewer of a shared clip once). Our hosting provider also keeps standard request logs.
- Device data. The Kayt desktop app sends us technical information about the computer it runs on, such as the operating system, hardware (for example processor, memory, graphics and displays) and the app version. It is sent with the usage statistics and diagnostic data described below, and when the app contacts our servers (for example to check for updates).
- Usage data. If usage statistics are on (they are on by default, and can be turned off in the app’s settings), the app tells us how it is used, such as which features and settings are used and technical details of the clips it saves (for example format, length and the game recorded). It never sends the clip itself, its title, or where it is stored. Usage statistics are labelled with a random identifier the app creates on first run, which is not derived from you or your computer. If you are signed in, they may also include account details that are not unique to you, such as your plan. We record the country a report came from, but not your IP address.
- Diagnostic data. When the app runs into an error or crashes, and while it runs, it sends us diagnostic data: technical details of errors, a record of what the app is doing, and the device data above. This can include the names of files, folders, games and windows the app works with (with your user folder name removed) and, after a severe crash, a snapshot of the app’s memory. It never includes your recorded video. It is labelled with the same random identifier and, if you are signed in, your Kayt account ID. Diagnostic data cannot be turned off, as it is how we keep the app working and fix problems you report.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
In short: we receive limited data from your sign-in provider and from our merchant of record, and from nowhere else.
When you sign in, your sign-in provider sends us basic profile information, as described in ‘How do we handle your social logins?’. When you buy a paid plan, our merchant of record sends us the details described under ‘Payment data’ above. We do not obtain information about you from public databases, marketing partners, data brokers, or any other outside source, and we do not use any information for targeted advertising.
02How do we process your information?
In short: we process your information to provide and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, such as storing, processing and sharing the content you upload or broadcast, and showing you how many people have watched it.
- To respond to user inquiries and offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, and subscriptions made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user, such as comments, follows, and live share.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention, and to enforce blocks and account restrictions.
- To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
- To keep our Services working and improve them. We may process your information to find and fix problems, understand how features are used, and introduce new features to some users before others.
03What legal bases do we rely on to process your information?
In short: we only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. See ‘Withdrawing your consent’.
- Performance of a contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Find, diagnose and fix problems in our Services, and prevent fraud and abuse
- Understand how our Services are used, using pseudonymous usage statistics you can turn off, so we can prioritise improvements
- Provide features in privacy-respecting ways, such as counting views without tracking viewers across sites, or introducing new features to some users first
- Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, for example for investigations and fraud detection and prevention, to comply with a subpoena, warrant, or court order, or where collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
07Is your information transferred internationally?
In short: we may transfer, store, and process your information in countries other than your own.
Our servers are located in the United Kingdom and the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see ‘When and with whom do we share your personal information?’ above), including facilities in the United Kingdom, the European Union, the United States, and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission’s Standard Contractual Clauses
We have implemented measures to protect your personal information, including by using the European Commission’s Standard Contractual Clauses, and the UK International Data Transfer Addendum to them, for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Further details can be provided upon request.
08How long do we keep your information?
In short: we keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
Within that period, how long shared clips and cloud backups are kept depends on your plan’s limits, as described in our Terms of Service, or until you delete them.
Usage statistics and diagnostic data are deleted automatically within three months. Usage statistics are not linked to your account. Diagnostic data sent while you were signed in is linked to your account and is included if you ask for a copy of your data. It cannot be deleted individually, so if you delete your account or ask us to erase your data, it is deleted when its retention period ends.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
09How do we keep your information safe?
In short: we aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
10Do we collect information from minors?
In short: we do not knowingly collect data from or market to children under 13 years of age, or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 13 years of age, or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 13, or the equivalent age as specified by law in your jurisdiction, and that if you are a minor where you live your parent or guardian has consented to your use of the Services, as set out in our Terms of Service. If we learn that personal information from users under that age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under that age, please contact us at privacy@kayt.tv.
11What are your privacy rights?
In short: depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?’ below.
We will consider and act upon any request in accordance with applicable data protection laws.
Complaints
If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us by email at privacy@kayt.tv or by post to the address in ‘How can you contact us about this notice?’. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. We will acknowledge your complaint within 30 days of receiving it, investigate without unjustifiable or excessive delay, and keep you informed of progress and explain the outcome.
If you are not happy with our final response, you can refer your complaint to the Information Commissioner’s Office, the UK supervisory authority: ico.org.uk/make-a-complaint, helpline 0303 123 1113, or by post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
If you are located in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘How can you contact us about this notice?’ below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Review and change your account, profile and plan, and delete your content, in the Kayt app or on kayt.tv.
- Remove comments others leave on your content, and block the people who leave them.
- Contact us at privacy@kayt.tv to delete your account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at privacy@kayt.tv.
12Do United States residents have specific privacy rights?
In short: if you live in a US state with a consumer privacy law, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of personal information we collect
The list below shows the categories of personal information we have collected in the past twelve (12) months, with illustrative examples of each category. For a comprehensive inventory of all personal information we process, please refer to the section ‘What information do we collect?’.
- A. Identifiers (real name, alias, online identifier, IP address, email address, account name) — collected.
- B. Personal information as defined in the California Customer Records statute (name, contact information) — collected.
- C. Protected classification characteristics under state or federal law (gender, age, race, and other demographic data) — not collected.
- D. Commercial information (transaction information, purchase history) — collected.
- E. Biometric information — not collected.
- F. Internet or other similar network activity (browsing history, interest data, interactions with advertisements) — collected (how the Kayt app is used, as described under usage statistics; no browsing history or advertising data).
- G. Geolocation data — not collected.
- H. Audio, electronic, sensory, or similar information (the video clips you upload, including any audio in them) — collected.
- I. Professional or employment-related information — not collected.
- J. Education information — not collected.
- K. Inferences drawn from collected personal information — not collected.
- L. Sensitive personal information — not collected.
We may also collect other personal information outside of these categories through instances where you interact with us online or by email in the context of receiving help through our customer support channels, or facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or, for categories A, B, D and H, for as long as the user has an account with us.
Sources of personal information
See ‘What information do we collect?’.
How we use and share personal information
See ‘How do we process your information?’ and ‘When and with whom do we share your personal information?’.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be ‘selling’ of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
- Category A. Identifiers
- Category B. Personal information as defined in the California Customer Records law
- Category H. Audio, electronic, visual, and similar information
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under ‘When and with whom do we share your personal information?’.
Your rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (‘profiling’)
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
- Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)
How to exercise your rights
To exercise these rights, you can contact us by emailing us at privacy@kayt.tv, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with applicable laws.
Request verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@kayt.tv. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California ‘Shine The Light’ law
California Civil Code Section 1798.83, also known as the ‘Shine The Light’ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not disclose personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section ‘How can you contact us about this notice?’.
13Do we make updates to this notice?
In short: yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Last updated’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at privacy@kayt.tv or contact us by post at:
CUBESOFT LTD.
Suite A, 82 James Carter Road
Mildenhall IP28 7DE
England
15How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at privacy@kayt.tv.
06How do we handle your social logins?
In short: if you choose to register or log in to our Services using an account from a sign-in provider, we may have access to certain information about you.
Our Services offer you the ability to register and log in using an account from a supported sign-in provider (currently Discord or Google). Where you choose to do this, we will receive certain profile information about you from the provider: your user id, name, email address, username, and profile picture. We do not receive your friends list, your messages, or anything you have not made part of your basic profile.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
You can link more than one provider to your account and unlink any of them, as long as one remains.